Privacy Policy

1. Data Controller

The entity responsible for processing your personal data within the meaning of the Swiss Data Protection Act (DSG, SR 235.1) is:

Badertscher Tool AG
Aemmenmattstrasse 20
3123 Belp / Bern
Switzerland

Phone: 031 812 10 10
Email: mail@b-tool.ch
VAT No.: CHE-113.997.864 VAT
Commercial Register Number: CHE-113.997.864

For data protection inquiries, please contact us directly at the address above or via email at mail@b-tool.ch.

2. Principles of Data Processing

Badertscher Tool AG processes personal data in accordance with the Swiss Data Protection Act (DSG, in force since September 1, 2023) and the regulations based on it. We are committed to the following principles:

Lawfulness: We process personal data only on a valid legal basis (performance of a contract, legal obligation, legitimate interest, or consent).
Purpose limitation: Data is collected and processed only for the purpose for which it is intended.
Data minimization: We collect only the data necessary for the respective purpose.
Accuracy: We take appropriate measures to ensure the accuracy of the data.
Data security: We implement appropriate technical and organizational measures to protect your data.
Transparency: We provide you with open and understandable information about the processing of your data.

3. Data Collected & Purposes

We collect and process the following categories of personal data, only to the extent necessary for the specified purpose:

Data Category	Examples	Purpose
Master data	Name, address, email, phone	Order processing, customer account, communication
Payment data	Credit card information, transaction ID	Payment processing (via payment service provider)
Order data	Order history, items, shipping address	Contract fulfillment, warranty, accounting
Technical data	IP address, browser, operating system, access time	Security, error diagnosis, website operation
Usage data	Pages visited, click behavior, search queries	Shop optimization, analysis (anonymized/aggregated)
Communication data	Email inquiries, contact forms	Customer service, complaint handling

The processing of your data is based on the following legal grounds: Contract performance (Art. 31(2)(a) DSG), legitimate interest (Art. 31(1) DSG), and your explicit consent where required.

4. Order Processing & Contract Performance

Your personal data (name, address, email, payment information) is used exclusively for processing your order, fulfilling the purchase contract, and complying with legal obligations (in particular accounting and retention obligations).

Without the mandatory information required for order processing, we are unable to process and deliver your order. Providing this data is therefore a prerequisite for concluding the contract.

After your order has been fully processed, your data will be stored for the duration of the statutory retention periods and then deleted (see Section 10).

5. Disclosure to Third Parties

We do not disclose your personal data to third parties without your express consent, unless this is necessary for the fulfillment of the contract or required by law.

To process your order, we transmit the necessary data to the following categories of recipients, in each case only to the minimum extent necessary:

Shipping service providers (e.g., Swiss Post, DPD): Name, shipping address, and, if applicable, phone number for delivery notification
Payment service providers (e.g., credit card companies, PayPal): Payment-related data for transaction processing
IT service providers: Operation and maintenance of the shop systems (subject to confidentiality obligations)
Authorities: To the extent required by law (e.g., tax authorities, law enforcement agencies upon lawful order)

All contracted service providers are contractually obligated to comply with data protection regulations and to treat your data confidentially. Data is not disclosed to third parties for advertising purposes.

Data is only transferred abroad if the recipient country ensures an adequate level of data protection or if appropriate safeguards are in place (e.g., standard contractual clauses).

6. Cookies & Tracking

Our online stores use cookies—small text files that are stored on your device. Cookies allow us to recognize your settings on your next visit, save shopping carts, and display pre-filled forms so that you do not have to fill them out completely again.

We distinguish between the following cookie categories:

Essential Cookies: Technically necessary for the operation of the shop (e.g., shopping cart, session, login). These cannot be disabled, as the shop will not function otherwise.
Functional Cookies: Save your preferences (e.g., language, wish list) for a more convenient visit.
Analytics cookies: Help us understand and improve the use of the shop. These are only set with your consent.
Marketing cookies: Are only set with your explicit consent.

You can restrict or delete cookies in your browser settings at any time. Please note that disabling necessary cookies may impair the functionality of the shop.

Cookie consent: When you first visit our shops, a banner will ask for your consent to use non-essential cookies. You can withdraw your consent at any time.

7. Analytics & Marketing Services

To improve our online shops, we may use web analytics services. In doing so, usage data (pages visited, time spent on site, technical device data) is analyzed to optimize the shopping experience.

To the extent that personal data is processed in this context, this is done based on your consent (cookie banner) or, in the case of anonymized analysis, based on our legitimate interest in improving our services.

We do not use any services that create personal profiles for advertising purposes without your consent. The analytics services used in the individual stores are listed in detail in the store’s respective cookie policy.

8. Newsletter & Email Marketing

We send newsletters and promotional emails only on the basis of your explicit consent, which you may revoke at any time (opt-in procedure). When you subscribe to a newsletter, your email address and the time of registration are stored.

You can unsubscribe from the newsletter at any time—via the unsubscribe link in each newsletter or by emailing mail@b-tool.ch. Unsubscribing does not affect the processing of data necessary for order fulfillment.

9. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or destruction. These include, among other things:

Encrypted data transmission via SSL/TLS (indicated by “https://” in the address bar)
Restricting access to personal data to necessary personnel
Regular review and updating of security measures
Contractual obligation of all service providers regarding data security

In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and the Federal Data Protection and Information Commissioner (FDPIC) in accordance with legal requirements.

10. Retention Period

We store your personal data only for as long as necessary for the respective purpose or as required by statutory retention periods:

Order data and invoices: 10 years (statutory accounting obligation pursuant to the Swiss Code of Obligations)
Customer account data: For the duration of the active customer account; within 30 days of a deletion request, provided that no statutory retention obligations preclude this
Communication data (inquiries, complaints): 3 years from the conclusion of the matter
Newsletter data: Until consent is revoked
Technical log data: Typically 30 to 90 days
Cookie data: According to the durations displayed in the cookie banner

After the respective retention period expires, your data will be deleted or anonymized in such a way that it can no longer be linked to you.

11. Rights of data subjects

Under the Swiss Data Protection Act (DSG), you have the following rights. All requests are free of charge and will be answered within 30 days:

Right	Content
Access (Art. 25 FADP)	You may request information at any time regarding whether and what personal data we process about you.
Rectification (Art. 32 DSG)	You may request the rectification of inaccurate or incomplete data.
Erasure (Art. 32 DSG)	You may request the erasure of your data, provided that no legal retention obligations prevent this.
Restriction (Art. 32 DSG)	Under certain conditions, you may request the restriction of processing.
Data Disclosure / Portability (Art. 28 DSG)	You may request that data you have provided yourself be disclosed to you in a commonly used, machine-readable format.
Objection (Art. 30 DSG)	You may object to the processing of your data based on legitimate interests at any time.
Withdrawal of Consent	You may withdraw your consent at any time with effect for the future.

To exercise your rights, please contact us in writing via email at mail@b-tool.ch or by mail at our address. Please include a copy of your ID so that we can verify your identity beyond any doubt.

Right to File a Complaint: If you believe that the processing of your personal data violates the Data Protection Act, you have the right to file a complaint with the Federal Data Protection and Information Commissioner (FDPIC): www.edoeb.admin.ch.

12. Changes to this Statement

Badertscher Tool AG reserves the right to amend this privacy policy at any time, particularly in the event of changes to the legal framework, the services used, or processing practices. The current version published on the relevant online store applies at all times.

Registered customers will be notified via email of any significant changes. We recommend reviewing this policy regularly.

13. Contact & Complaints

If you have questions regarding data protection, the exercise of your rights, or if you wish to file a complaint, please contact:

Badertscher Tool AG
Aemmenmattstrasse 20
3123 Belp / Bern
Switzerland

Phone: 031 812 10 10
Email: mail@b-tool.ch

We will do our best to resolve your issue as quickly and smoothly as possible. If we cannot reach a mutually agreeable solution, you have the right to take legal action.